Applebee’s or ‘Crap’lebee’s? Another Letter to a Company I Hate

Posted on July 1st, 2008 by Bags.
Categories: Letters to Companies I Hate, Life is a joke, Oh, the irony....

Applebees or \'Crap\'lebees?

Dear Applebee’s,

Last weekend, my girlfriend and I along with 2 of my roommates and one of their fiancés went to the Orem, Utah Applebee’s for dinner. I was hesitant to attend because my last trip to Applebee’s almost made me throw up, but I leaned towards forgiveness and went anyway. Big mistake.

I’ll admit, our service wasn’t terrible.  I have, however, had better. My real complaint, as with the last time I visited your place of purveyance, is more based on the quality of food. My roommates both ordered a 3 Course Classic, and I ordered the Zesty Ranch Chicken Sandwich.

My sandwich arrived after a long wait. It was lukewarm and had a look that screamed, “I was microwaved!” I lifted the bun to look for the ‘zesty ranch’ or ‘buffalo sauce’ that so enticingly described the dish on the menu, but it was to no avail. There wasn’t enough ranch on that sandwich to dip a baby carrot into, let alone spice up a dry, microwaved, processed chicken sandwich.

As I muscled my sandwich down with the hope that my stomach wouldn’t hit the ‘reject button’ and make me re-eat it in reverse fashion later that evening, my roommates forced their way through their sub-par meals.

The only hope of the evening was the dessert that might some how cover up the lingering aftertaste of twice precooked chicken.  You can only imagine our dissatisfaction when the key lime pie ended up with the savory taste and texture of a giant, steamy turd.  Don’t ask me how I know what a turd tastes like… I’ve never eaten poop.  But, if I had, I would put money on the fact that it tasted better than the key lime pie.

As we waited for our checks, the manager walked past our crammed booth to the table next to us.  He began to talk about the local semi-pro baseball team.  He asked if anyone at the table was a fan, because he had some free tickets to give away to an upcoming game.  Half of the guests at the table were too drunk to answer.  The other half politely declined so that they could continue on with their dinner and friendly banter.

All of the members of our table, however, quickly became excited at the prospect of getting free tickets to see our local team play.  The manager, however, awkwardly squeezed back past our table, avoiding eye contact and offered the tickets to other nearby tables while ignoring our hopeful gaze.  We paid for our meals and as we walked out of the building, we saw the manager still trying to pawn off the tickets to tables on the exact opposite of the restaurant than where we had been (he had obviously been rejected by over half the restaurant by this time).  If only he could find someone who wanted those tickets!

Overall, I was incredibly disappointed with our experience. How you continue in business while providing vomit-inducing food, sub-par service and complete indifference to your clients is beyond me.  I hope something will be done to improve things at your restaurant for your future customers’ sake.

3 comments.

scott
Comment on July 2nd, 2008.

Smitty and I concur. We had an instance back in January/February in which we went to the Applebee’s located at Gateway mall. Unfortunately, our server was a complete tool, and gave the worse service I have ever had the displeasure of receiving. Four of us sat at our table enjoying each others banter and watching the Jazz game on one of their tiny televisions (not even HD), stealing the occasional glance at the guys date from the table next to us. (It was apparent she wasn’t into him because she was smiling back at me the whole time…) After about ten minutes of sitting there on a not-so-busy evening our waiter, Jessi, strolled around licking his fingers…
He asked what we would like to drink, and I responded first. “A water please.” With that information written down he walked away. He didn’t wait for anyone else to request their own thirst quencher. After a long watch of the clock pass he returned with four glasses of water.
Waiting another 25 minutes, half of our food finally arrived. Cold. We asked if we could get silverware, and watched as he went and yelled at the poor bus girl for not having silverware readily available to us. Another five minutes and he finally got the remaining dishes to our table. Lukewarm. Oh, and our silverware. We discussed it amongst ourselves and equally determined that he was getting a very poor tip. Just enough so that he was clear that we did not forget, but such a small amount that he could clearly know we were disappointed.
While eating our waiter could be seen many times leaving the kitchen licking his fingers. Simply put, disgusting. He would walk out, go to a table full of girls, and flirt to the best of his ability. Not once did he come and check on us, and our dinning status. Never did he fill our waters. Looking around at the other tables he was responsible for, it was apparent that our fellow diners were just as peeved as we were.
Fed up and anxious we sat waiting for my dessert, and our checks. After another period past in the basketball game, he provided us with our checks. I asked about the status of my dessert, and he said, “Oh, sorry I forgot. I’ll go get that for you.” Five minutes passed, and nothing. He walked up to us again and asked if our balances were ready to be paid. I looked at him shocked, and completely, justifiably annoyed. “Um… Do I get my dessert?” He looked at me as if I was a complete stranger, I could hear the hamster slowly turning the wheel in his head, trying to get the gears rolling. “Oh sorry man. I’ll go get that. You can stiff me on the tip. I deserve it.” I simply looked at him. Waiting again, I was finally rewarded with the smallest cup of chocolate mousse I have ever seen. It was literally in a shot glass.
If I am not mistaken, I left him a tip of $0.49 to make my bill come to an even dollar amount. More than he deserved in my opinion.

Pingback on July 11th, 2008.

[...] Crapplebee’s Redeemed? Posted on July 11th, 2008 by Bags. Categories: Letters to Companies I Hate, Life is a joke, No, seriously…, Oh, the irony….Applebee’s finally got a hold of me in relation to my complaint. [...]

Jessica
Comment on July 13th, 2008.

HEY!!! I hate Orem Applebees too. They brought me a nasty ice cold steak and when I sent it back, they nuked it, pico de gallo and all. It was nasty! And slow! That’s right!

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